Your credit union is always open for you to manage your account through ProCall, your 24-hour telephone teller. Use this service as often as you want with no fee. All you need is a touchtone phone and your Personal Identification Number. If you do not already have a PIN for ProCall just call a financial service represenative at 419-479-4040.
The account information on ProCall is updated immediately as your transactions clear. Your checking balance reported on ProCall will not include your Courtesy Payment allowance, as it does on online banking and through ATM's.
With ProCall you can check on the balances of all your accounts, transfer funds from one sub-account to another, review deposits, cleared checks and withdrawals. You can even request a withdrawal by check to be sent to your address on file.
Your Easy Guide To Telephone Banking
Before You Call – Have your account number and PIN number ready. If you are a first-time user, please contact the credit union to confirm your account number and PIN for ProCall.
(419) 479-4022
- For office hours: Press 1
To access to your account: Press 3
- Enter your account number, followed by the # key
- Enter your Personal Identification Number (PIN)
There are 3 main menus:
- Review Account Balances
- Review Recent Activity
- Request Money Transactions
PRESS 1: REVIEW ACCOUNT BALANCES
- For checking and savings balances
PRESS 1 - For CD balances
PRESS 2 - For loan payoff balances
PRESS 3
PRESS 2: REVIEW RECENT ACTIVITY (statement information)
You will need the codes for your sub-accounts:
| Regular Savings | 01 |
| Secondary Savings | 02 |
| Checking | 09 |
| Money Market | 15 |
| Holiday Savings | 12 |
| Vacation Club | 10 |
- For your last 10 transactions
PRESS 1
- For an interim statement of the current period mailed to you
PRESS 2
- For a copy of your last statement
PRESS 3
- Inquire if a specific check cleared
PRESS 4
- Review the last 25 checks cleared
PRESS 5
- Dividends earned and paid
PRESS 6
PRESS 3: FOR MONEY TRANSACTIONS
- To withdraw by check
PRESS 1
- To move funds between accounts
PRESS 2
- To make a loan payment
PRESS 3
If you have any questions regarding ProCall, please call a Financial Service Representative (419) 479-4040
